LAST YEAR: This casino is built on the graves of Native Americans. Take your own risks. Locals call it the Graveyard Casino. Bad karma. Very bad.
UPDATED 11/5/2017: So it's been a year, and it looks like this casino may not last that much longer. Poor attendance. Lots of complaints about tight machines, and lines for cashing in (one for the bills, another for the coins). Restaurants are often closed, or have only partial menus. And expensive. Ditto on the drinks, other than the freebie soda and water stands. Restrooms poorly maintained, and only one floor with gambling. Not enough room for a buffet, so when they offer it, they close everything else down. What do you do with 8 underground stories, and three above? I have the feeling we may soon find out. Penn says they're restructuring the debt and writing off management costs. So sounds like they're not making enough to keep their heads above water. No wonder the slots are so tight.
The casino itself is clean and tidy. However, my experience with the customer service there was terrible. Valet had me go downstairs to pick up my truck, which is unheard of. When you get valet, there is a specific standard to be met; Hollywood casino doesn't meet it. It was my first time there, and I was told to go downstairs to get my vehicle. Not very specific. Just "downstairs." I had to ask what that meant, like I was supposed to know already. So, instead of getting my car for me like every other valet service known to existence, I had to go get it myself. Now, I understand that it is part of the process that is implemented at Hollywood Casino, and I know that the process is not the attendant's fault, but general guidance is a crucial part of customers service for anyone that works face-to-face with the guests/customers that are decidedly going to a venue. So I go down to P6, where I was directed to go after the attendant answered, and I arrive at the valet stand. I spot my truck within 30' at the most, and tell the person running the booth that it's fine, he doesn't need to get it, I'll go get it since it's right there. I'd made it down that far already anyway. I didn't turn my alarm off (the rental didn't have an alarm with a clicker) or insert my key, but it was unlocked. I mean - what? I was visiting from Georgia, and all my belongings were inside the truck since that was my last day in San Diego. The attendant that followed me to my truck to retrieve the ticket that was on the dash watched, and then questioned whether or not I had inserted the key. I mean - you just watched me open the door without unlocking anything. I asked for the manager, follow the attendant back, and wait for him to meet me. The wait wasn't too long; but, both the attendant and the manager came out laughing and having a good time. Read the situation. The manager didn't offer me a name - an African American man, no more than 30, about 6'2", standard build - and I had to approach him to shake his hand to cut him off from having a good time with his employee. As a general manager of another entertainment industry here in Georgia, I say to you: Your employees are a direct reflection of yourself. If you want to grow, start with the basics of customers service, which I assume you're well acquainted with being in a leadership role. Show your team how to talk to people, and ensure the standards of security are met. Vehicles aren't something that can easily be replaced. It's unnerving that in a venue that should have every highest standard of asset protection, something like leaving a car unlocked when you have accepted responsibility and accountability for it is unacceptable.
At least they should have improved the intersections s before opening! (There is just one at the tiny entrance!) Holy Traffic Jam!
T they were kind of good to me but they had a machine so damn tight they can't win anything especially the machines that take you to the bonus I think it's sad that you put $20 in and don't even go to the bonus I need to kick them bonuses out a lot more on the real
My first visit here and I was really surprised by how nice the Hollywood Casino is. Although it may seem like a big distance into San Diego's East County it didn't take me long to drive there. The casino floor is full of brand new slot machines but open enough to easily navigate. If you're hungry there's a food court with quick eats as well as fine dining for dinner at Final Cut Seafood and Steakhouse. The Jive night club has live bands with a big dance floor, free valet and a huge multi-tiered parking garage makes it easy to park.. All the staff I met were friendly and I enjoyed my evening adventure to check Hollywood Casino out.
Good layout of the food court around the casino floor, and close to San Diego Metro area. Small and refreshing and road getting there is not as mountainous as the other casinos tend to be. Come on San Diego support this new get a way. To have a little fun.
I will end on a positive note, which is the only reason I give this venue a 2-star and not a 1-star, is Robin at the club/cashier booth. She was an outstanding employee. She recognized that I was a new player to the casino, and took the time to break down everything the casino had to offer in preparation for a single day's visit from food, to locations of player's kiosks and redemption machines, upcoming promotions (which she took extra time to walk me through; Oneida was being given away that day - and even new players like me could get one by earning 500 points that day. Note: I earned over 3500). Robin, please share your communication skills with your peers, and drive your new business to success.
Hollywood Casino Jamul San Diego is a US Casino based in Jamul, California. Hollywood Casino Jamul San Diego is located at 14145 Campo Rd, Jamul, CA 91935, USA.
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